Terms and Conditions

General Terms and Conditions of Sale (GTC/T&Cs) of Rhizelle.com

 

General Terms and Conditions of Sale (GTC) of Rhizelle.com

 

Article 1: Scope and Purpose

 

These GTCs govern all sales concluded via the merchant website www.rhizelle.com between the company Rhizelle and any individual or legal entity (hereinafter referred to as "the Client").

Any order placed on the Site implies the Client's unreserved acceptance of these GTCs, including the Specific Conditions of The Assembly of Levels detailed in Article 6, in accordance with Article 242 of the Tunisian Code of Obligations and Contracts.

 

Article 2: Products, Prices, and Consumer Information

 

  • 2.1 Product Information : The essential characteristics of the products are presented on the Site. Rhizelle undertakes to provide complete and truthful information about its products, in accordance with Article 3 of the Tunisian Consumer Code (Information Obligation).

  • 2.2 Prices : Prices are indicated in Tunisian Dinars (TND), All Taxes Included (ATI). The invoiced prices are those in effect at the time the order is validated, in accordance with Article 23 of the Tunisian Consumer Code (Price Clarity).

  • 2.3 Nature of Privilege : Rewards (free products, discounts, services) obtained via The Assembly of Levels (Article 6) do not constitute an immediate monetary reduction and cannot be deducted from an order without prior application of the benefit.

 

Article 3: Order, Payment, and Security

 

  • Contract Validation : The sale is considered final upon confirmation of the order by Rhizelle and constitutes a sales contract between the parties.

  • Payment Security : Bank card transactions are secured, in accordance with Law No. 2004-63 regarding the protection of personal data.

 

Article 4: Delivery, Conformity, and Warranty

 

  • 4.1 Delivery : Delivery times are provided as an indication. Rhizelle cannot be held responsible for delays related to the carrier or force majeure.

  • 4.2 Legal Warranty of Conformity : Rhizelle guarantees the conformity of the delivered products (Articles 54 et seq. of the Tunisian Consumer Code).

  • 4.3 Reception : The Client must note reservations on the delivery slip in case of damage or missing products.

 

Article 5: Right of Withdrawal and Returns

 

The right of withdrawal is governed by the provisions of the Tunisian Consumer Code:

  • 5.1 Exclusion of Withdrawal : The right of withdrawal does not apply to cosmetic, care, or hygiene products that have been unsealed or opened after delivery, for reasons of health protection and hygiene (Art. 18 of the TCC).

  • 5.2 Restricted Right of Withdrawal : For products eligible for return, the Client has fourteen (14) calendar days from receipt, provided that the product is returned intact, sealed, and suitable for resale. Return shipping costs are borne by the Client.

 

Article 6: Specific Conditions of The Assembly of Levels

 

These clauses define the loyalty program The Assembly of Levels which includes the ALPHA, OMEGA, GAMMA, and BETA tiers.

 

6.1 Definition of The Assembly and Unilateral Nature

 

  • Program Definition : The Assembly of Levels is a unilateral reward program by Rhizelle, aiming to reward the Client's loyalty and cumulative spending. Membership in the program is free.

  • Legal Nature : The privileges granted via this program (points, early access, free products) are a commercial gratuity from Rhizelle. They do not, in any case, constitute a high-value sales premium within the meaning of Article 22 of the Tunisian Consumer Code, nor a vested right of the Client, but a discretionary advantage of the company submitted to these GTCs.

 

6.2 Access and Exclusion Conditions

 

  • 6.2.1 Access Criteria :

    • Alpha Tier : Closed status, granted historically to the first 200 orders.

    • BETA, GAMMA, OMEGA Tiers : Access to and maintenance of the status depend on the cumulative amount of validated and non-returned purchases over the last 12 months.

  • 6.2.2 Clarification of Benefits (Information Obligation - TCC) : The benefits (free products, discounts, delivery) are detailed on the dedicated page of the Site and are deemed known and accepted by the Client. The Client accepts that Rhizelle reserves the right to unilaterally modify the benefits and access thresholds for the BETA, GAMMA, and OMEGA tiers at any time, provided that Clients are informed on the Site with a thirty (30) days' notice.

 

6.3 Alpha Status: Limitations and Termination Clauses

 

  • 6.3.1 Non-Transferable and Non-Monetary Nature : The Alpha Ambassador Status is named and non-transferable. It cannot be sold, assigned, or exchanged for monetary value.

  • 6.3.2 Termination of Status :

    • Rhizelle reserves the right to immediately terminate the Alpha Status without compensation in case of serious breach by the Client (in particular the systematic resale of products received or public denigration of the brand).

    • The Status will be immediately and definitively terminated without compensation in the event of the permanent cessation of commercial activity by the company Rhizelle or judicial liquidation, in accordance with Tunisian Contract Law.

 

Article 7: Inalienable Intellectual Property and Prohibitions

 

7.1 Inalienability of Intellectual Property Rights

All elements appearing on the website www.rhizelle.com (including, but not limited to: logos, trademarks, designs, photographs, images, illustrations, texts, videos, sounds, software, and databases), as well as all content published by the company Rhizelle on its social networks or any other digital communication medium, are and remain the exclusive and inalienable property of the company Rhizelle, in accordance with the provisions of the Tunisian Intellectual Property Code and Copyright Law.

7.2 Prohibition of Reproduction and Penalties

Any reproduction, representation, adaptation, exploitation, dissemination, redistribution, or use, even partial, of any of these elements, by any process whatsoever and on any medium whatsoever, is strictly prohibited without the prior written and express authorization of Rhizelle.

Non-compliance with this prohibition constitutes an act of infringement (counterfeiting) likely to engage the civil and/or criminal liability of the perpetrator. Rhizelle reserves the right to initiate all necessary legal proceedings against any person who violates this clause.

 

Article 8: Governing Law and Disputes

 

These GTCs are governed by Tunisian law. Any dispute relating to their interpretation or execution shall be brought before the competent courts in Tunisia, in accordance with the Tunisian Code of Civil and Commercial Procedure.

Article 1: Scope and Purpose

These General Terms and Conditions of Sale (GTC) govern all sales concluded via the online store www.rhizelle.com between:

The company Rhizelle , hereinafter referred to as "Rhizelle", and any natural or legal person , hereinafter referred to as "the Client".

Any order placed on the Site implies full, complete and unreserved acceptance of these Terms and Conditions, including the specific conditions relating to the “Le Cercle des Privilégés” loyalty program detailed in Article 6, in accordance with Article 242 of the Code of Obligations and Contracts.

Article 2: Products, Prices and Consumer Information

2.1. Product Information

Rhizelle clearly presents the essential characteristics of the products in accordance with Article 3 of the Consumer Code.

The descriptions, visuals and usage advice are provided in good faith.

2.2. Price

Prices are shown in Tunisian Dinars (TND), including all taxes (TTC) .

The applicable prices are those displayed at the time of order validation, in accordance with Article 23 of the Consumer Code.

2.3. Nature of the Loyalty Program Benefits

Rewards obtained through the Circle of Privileged Members (discounts, free products, services, etc.) do not constitute an immediate monetary reduction and cannot be considered as credit or currency.

They are applicable only under the conditions set out in Article 6.

Article 3: Ordering, Payment and Security

Contract validation

The order is considered final after confirmation by Rhizelle.
This confirmation constitutes a sales contract between the parties.

Payment security

Payments are secure.
Bank details are processed in accordance with Law No. 2004-63 relating to the protection of personal data.

Article 4: Delivery, Conformity and Warranty

4.1. Delivery

The stated delivery times are indicative.
Rhizelle cannot be held responsible for delays caused by the carrier or a case of force majeure.

4.2. Legal guarantee of conformity

Rhizelle guarantees the conformity of the products delivered (Articles 54 et seq. of the Consumer Code).

4.3. Reception

The Customer must check the condition of the products and note any issues on the delivery slip in case of any anomalies.

Article 5: Right of Withdrawal and Return

5.1. Ineligible Products

In accordance with Article 18 of the Tunisian Consumer Code,
For health reasons , opened or unsealed cosmetic, hygiene or care products cannot be returned or exchanged .

5.2. Eligible Products

For products that can be returned, the Customer has 14 calendar days from receipt.
The product must be intact, sealed, unused and suitable for resale .
Return shipping costs are the responsibility of the customer.

Article 6: Loyalty Program – The Circle of Privileged Members

This article completely replaces the previous provisions relating to “The Assembly of Levels” .

6.1. Definition and Legal Nature

The Circle of Privileged is a free loyalty program set up by Rhizelle, allowing the Customer to accumulate benefits based on their purchases.

Legal nature of the program:

  • The program constitutes a unilateral commercial reward .
  • The benefits granted (free products, discounts, priority access, etc.) do not constitute an acquired right , but a discretionary prerogative of Rhizelle.
  • The benefits have no monetary value and cannot be sold, exchanged or converted into cash.

6.2. Levels, Access and Conditions

The Circle of Privileged Members comprises several levels:

ALPHA – BETA – GAMMA – OMEGA

6.2.1. Access Criteria

  • ALPHA level : Closed status, historically granted to the first 200 orders .
  • BETA, GAMMA, OMEGA levels : Depend on the cumulative amount of validated and unreturned purchases over the last 12 months .

6.2.2. Advantages

The specific benefits of each level are detailed on the official program page.

They are deemed to be known and accepted by the Client.

Rhizelle can unilaterally modify:

  • the scale,
  • the advantages,
  • the conditions of access,

    with a 30-day notice published on the website.

6.3. Alpha Status: Specific Clauses

6.3.1. Nominal character

ALPHA status is strictly personal and non-transferable .

6.3.2. Termination of status

Rhizelle can end the ALPHA status:

  • immediately , in the event of serious misconduct (abusive resale, fraud, denigration, use contrary to the brand image).
  • definitively , in the event of cessation of activity or liquidation of Rhizelle.

No compensation or indemnity may be claimed by the Client.

6.4. Validity of Points and Benefits

  • Points and privileges are valid for 12 months from the date they are awarded, unless otherwise stated.
  • The points expire automatically at the end of their validity period.
  • In the event of demotion, the benefits associated with the lost level are automatically withdrawn.

6.5. Suspension and Exclusion from the Program

Rhizelle reserves the right to:

  • to suspend an account in the event of suspected fraud,
  • to permanently remove a level or all points in case of abuse,
  • to close an account in the event of behavior detrimental to the brand.

6.6. Modification or Deletion of the Program

Rhizelle can at any time:

  • modify the functioning of the Circle of Privileged,
  • temporarily suspend the program,
  • or put an end to it permanently.

If the program is terminated, any unused points will be lost.

6.7. Personal Data

The data collected as part of the program (purchase history, preferences, level, etc.) is processed in accordance with:

  • the Tunisian Data Protection Law,
  • Rhizelle's privacy policy.

The Customer can exercise their rights of access, rectification or deletion via customer service.

Article 7: Intellectual Property

All site content (logos, images, texts, videos, products…) is the exclusive property of Rhizelle.

Any unauthorized reproduction or use constitutes an infringement and may result in civil or criminal penalties.

Article 8: Applicable Law and Disputes

These terms and conditions are governed by Tunisian law .

Any dispute will be brought before the competent courts in Tunisia.